![]() ![]() Zendesk enables customers to deliver a consistent experience across multiple channels and provide agents with a unified workspace to manage and even collaborate on conversations. More than just a help desk, Zendesk can help companies manage the entire customer experience – bringing marketing and support together into one platform. It’s targeted at high-growth and enterprise companies that need sophisticated features, and because of this, is the more expensive option. It has over 160,000 customers, including some of the largest enterprise brands in the world such as Siemens, Uber, Instacart and Polaris. Zendesk is one of the most well-known and established help desk platforms. How to leverage AI to get even more value from Zendesk and Freshdesk.In this post we’re diving into everything you need to know about Zendesk vs Freshdesk including features, pricing, customers, customization and more: ![]() So, what’s right for you: Zendesk or Freshdesk? The platforms are highly reviewed and rated on G2: Freshdesk rates 4.4/5 stars with 2,482 reviews and Zendesk Support Suite rates 4.3/5 stars with 3,267 reviews (at the time of publishing). Both are used by hundreds of thousands of companies around the world as customer support software and help desk software service solutions.īoth offer a suite of sophisticated features, some are the same and some different, that help agents resolve issues faster and also make support easier and more convenient for customers. Two of the most established ticket management software platforms – and often compared platforms, too – in this space are Zendesk vs Freshdesk. Service desk platforms – also called agent desks – help companies enhance the customer experience, scale conversations across multiple channels and reduce customer service costs. ![]()
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